§ 01
Definitions
- "We," "Us," "Our" — Tepi Technologies, incorporated and operating from Singapore.
- "You," "User," "Client" — the individual or organisation accessing our website or engaging our services.
- "Services" — the AI integration consultancy engagements described on our website: Marginal Note, Annotated Build, and Annotated Programme.
- "Agreement" — these Terms & Conditions, together with any written engagement letter or proposal issued to you.
- "Content" — all written materials, reports, documentation, and workflow specifications produced by us as part of a Service delivery.
- "Website" — the site operated at tepi-technologies.info and its associated pages.
§ 02
Acceptance of Terms
By accessing our website or engaging our services, you agree to be bound by these terms. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation to this Agreement.
Our services are intended for business professionals and organisations. You confirm that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you do not agree with any part of these terms, please refrain from using our website or engaging our services.
§ 03
Service Description
Tepi Technologies provides professional AI integration consultancy services to organisations in Singapore and the Asia-Pacific region. Our current service offerings are:
- Marginal Note — a half-day observation engagement producing a written report on an identified business process (SGD 195).
- Annotated Build — design, build, and documented handover of a single AI-supported workflow, including a four-week trial period (SGD 410).
- Annotated Programme — a multi-month engagement integrating multiple connected workflows with fortnightly sessions and comprehensive written documentation (SGD 775).
Specific scope, deliverables, and timelines are confirmed in writing prior to commencing any engagement. We reserve the right to decline an engagement if, in our assessment, it is not suited to our service model.
§ 04
User Responsibilities
When using our website or engaging our services, you agree to:
- Provide accurate and complete information in enquiries and throughout any engagement
- Cooperate reasonably during observations, workshop sessions, and trial periods
- Nominate appropriate staff to participate in relevant phases of the engagement
- Not attempt to access any part of our website or systems that is not intended for public use
- Not reproduce, resell, or distribute our written Content to third parties without prior written consent
- Not use our website for any unlawful, misleading, or harmful purpose
§ 05
Intellectual Property
All website content, including text, design, and structural elements, remains the property of Tepi Technologies. You may not reproduce or repurpose website content without express written permission.
Content produced during an engagement — reports, workflow specifications, annotated documentation, and handover materials — is transferred to you upon full payment of the agreed fee. You receive a non-exclusive, perpetual licence to use, adapt, and distribute that Content within your organisation.
We retain the right to reference the general nature of work completed (without disclosing client-specific details) for the purposes of describing our practice to prospective clients, unless you have requested in writing that we not do so.
§ 06
Fees and Payment
All fees are quoted and payable in Singapore Dollars (SGD) unless otherwise agreed in writing.
- Fees are confirmed in writing before any engagement commences
- Payment is due within 14 days of invoice unless otherwise stated
- Accepted payment methods will be specified in the engagement letter
- GST, where applicable, will be itemised separately
Refunds
For the Marginal Note engagement, a full refund is available if cancelled with at least five working days' notice before the scheduled observation. For Annotated Build and Annotated Programme engagements, fees paid for completed phases are non-refundable. We will discuss arrangements for uncompleted phases on a case-by-case basis, and our intent is always to reach a fair outcome.
§ 07
Service Engagement Terms
- Delivery timelines are estimates and may be affected by the availability of your nominated staff
- Scope changes requested after an engagement has commenced may require a revised fee proposal
- Confidential information shared with us during an engagement is treated with discretion and not disclosed to third parties
- We do not guarantee particular business outcomes from AI workflow implementation; our commitment is to careful, well-documented work
- We may bring in specialist sub-contractors for specific technical tasks, subject to the same confidentiality obligations
§ 08
Disclaimers
Our website and its contents are provided in good faith for informational purposes. We make no representations as to the completeness or currency of information on the site.
Nothing in our reports or documentation constitutes legal, financial, regulatory, or professional advice in a field beyond AI integration consultancy. You should seek appropriate professional advice before acting on any recommendations we make.
AI tools and workflows carry inherent limitations. Our documentation is designed to make those limitations clear, but we do not warrant that any AI workflow will perform without error in all circumstances.
§ 09
Limitation of Liability
To the fullest extent permitted by Singapore law, our aggregate liability to you for any claim arising out of or in connection with these terms or any engagement shall not exceed the total fees paid by you for the relevant engagement.
We are not liable for indirect, consequential, or incidental losses, loss of profit, loss of data, or business interruption, however arising.
These limitations do not apply to liability arising from fraud, wilful misconduct, or any liability that cannot lawfully be excluded under Singapore law.
§ 10
Indemnification
You agree to indemnify and hold Tepi Technologies harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of any Content or workflow documentation, or any claim brought by a third party resulting from your use of our deliverables in a manner inconsistent with our written guidance.
§ 11
Termination
Either party may terminate an engagement with 10 working days' written notice. We reserve the right to cease work immediately where continued engagement would require us to act in a manner inconsistent with our professional standards.
On termination, you will receive all documentation completed to date, and fees will be pro-rated to the last completed phase or milestone. Clauses relating to intellectual property, liability, and confidentiality survive termination.
§ 12
Dispute Resolution
These terms are governed by the laws of Singapore. Any dispute arising from them shall first be referred to informal resolution between the parties. If unresolved within 30 days, disputes shall be submitted to the courts of Singapore, which shall have exclusive jurisdiction.
Where both parties agree, disputes may alternatively be referred to mediation through the Singapore Mediation Centre before litigation is pursued.
§ 13
General Provisions
- Entire agreement — these terms, together with any written engagement letter, constitute the full agreement between the parties.
- Severability — if any provision is found unenforceable, the remaining provisions continue in full effect.
- Waiver — failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
- Assignment — you may not assign rights or obligations under this Agreement without our prior written consent.
- Notices — formal notices under this Agreement should be sent in writing to the addresses specified in the engagement letter.
§ 14
Changes to These Terms
We may revise these terms from time to time. When we do, we will update the "Last updated" and "Effective" dates above. For active engagements, any material changes will be communicated to you directly. Continued use of our website after a revision constitutes acceptance of the updated terms. Ongoing engagements are governed by the terms in effect at the time the engagement letter was agreed, unless both parties consent in writing to updated terms.
§ 15
Contact
For questions about these terms or your engagement, please contact us: